RMV to Offer Designated Service Hours for Senior Residents

The Massachusetts Registry of Motor Vehicles (RMV) has announced that it will begin offering dedicated service hours for residents who are 75 years of age or older and are required to renew their Massachusetts driver’s license in person, including customers whose licenses/IDs were extended until September (March, April, and May expirations).

The new designated service hours will be by appointment only and will be offered on Wednesdays through the month of September at select service center locations. The services will begin on Wednesday, September 9, at the Danvers Service Center. The RMV is offering this new customer service option to facilitate proper “social-distancing” protocols to keep customers and staff safe and healthy.

Below are the options for seniors to renew by appointment:

  • If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Visit aaa.com/appointments to schedule your visit.
  • If you are not a AAA member, visit Mass.Gov/RMV to make a reservation to renew at an RMV Service Center. Select the Seniors License Renewal option on the Make/Cancel a Reservation transaction.

License and ID renewal appointments are also available at other open RMV Service Centers that offer general appointments to the public. Select Renew My Driver’s License or Mass ID option on the Make/Cancel a Reservation at Mass.Gov/RMV to view availability and make a reservation at one of these locations.

The RMV is introducing this service channel alternative in light of the COVID-19 public health emergency to encourage social distancing in its Service Centers and prioritize other essential in-person needs by appointment-only. All RMV customers are encouraged to visit Mass.Gov/RMV to complete one of over 40 other transactions available online, by mail, or by phone.

For additional information on RMV service offerings during the COVID-19 pandemic, please visit the RMV COVID-19 webpage.

Visit Us On TwitterVisit Us On FacebookVisit Us On Instagram